Frequently Asked Questions
Everything you need to know about your ALDO shopping experience, from shipping to returns.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly in the 'My Account' section of our website.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Items must be accompanied by the original receipt or packing slip. Please note that clearance items marked as 'Final Sale' cannot be returned.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital payment options like PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How do I know what size to order?
Each product page features a detailed 'Size Guide' to help you find the perfect fit for footwear and accessories. If you are between sizes, we generally recommend sizing up for boots and sizing down for dress shoes.
Do you offer international shipping?
Yes, ALDO ships to over 60 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout based on your destination.
Are your leather products ethically sourced?
ALDO is committed to sustainability and ethical sourcing. We work closely with our suppliers to ensure all leather used in our footwear and handbags meets high environmental standards and social responsibility audits.